Effective Date: July 6, 2025
BondhurDokan
Address: Jashore-7400, Bangladesh
Phone: +8801303582199
Email: babujsr443508@gmail.com

At BondhurDokan, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or issues may arise during delivery. That’s why we offer a fair and transparent Refund and Return Policy to ensure your shopping experience remains smooth and worry-free.

Please read the following terms carefully before making a return or requesting a refund.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The product is damaged, defective, or not as described

  • You received the wrong item

  • The item is unopened, unused, and in its original packaging

  • The request is made within 7 days of receiving the product

We do not accept returns for:

  • Items damaged due to misuse, negligence, or accidental breakage

  • Products that have been used, installed, or tampered with

  • Earphones, headphones, and other personal-use items for hygiene reasons (unless defective)

  • Sale items or clearance stock (unless faulty)

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us
    Email us at babujsr443508@gmail.com or call +8801303582199 with your order number, item details, and reason for return.

  2. Provide Proof
    Send clear photos or videos showing the product condition, packaging, and any damage or defect.

  3. Wait for Confirmation
    Our support team will review your request within 24–48 hours and let you know if the return is approved.

  4. Ship the Item
    If your return is approved, send the product back to our office in Jashore at your own expense (unless the item was delivered damaged or incorrect).

  5. Inspection and Approval
    Once we receive and inspect the item, we’ll notify you of the approval or rejection of your return.

3. Refund Policy

If your return is approved, you may choose from the following refund options:

  • Full Refund – For defective or incorrect items, you will receive a full refund including shipping costs.

  • Partial Refund – In some cases, if the product has been opened but is still functional, a partial refund may be granted.

  • Store Credit – If you prefer, we can issue a credit for use in future purchases.

Refunds will be processed to your original payment method or through mobile banking (e.g., bKash, Nagad) within 7–10 business days after return approval.

4. Exchange Policy

We also offer product exchanges if:

  • You received the wrong item or color

  • The product is defective or damaged upon delivery

To exchange a product:

  • Contact us within 3 days of receiving the item

  • Follow the same return process described above

  • We will send the replacement item once we receive the original product

Note: Exchanges are subject to product availability. If the requested item is out of stock, a refund or store credit will be offered.

5. Cancellations

Orders can be canceled before they are shipped. If your order has already been dispatched, cancellation is no longer possible, and the return process must be followed instead.

To cancel an order, contact us as soon as possible with your order number.

6. Shipping and Return Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.

  • If the return is due to customer preference or mistake, the customer is responsible for return shipping.

7. Important Notes

  • Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

  • Always keep a copy of your shipping receipt and tracking number until your return is confirmed.

  • Refunds may be delayed or denied if returned items are not received in proper condition.

8. Contact Us

For any questions about returns, refunds, or exchanges, feel free to contact our customer service:

BondhurDokan
📞 Phone: +8801303582199
📧 Email: babujsr443508@gmail.com
📍 Address: Jashore-7400, Bangladesh

Thank you for shopping with BondhurDokan. We value your trust and are committed to ensuring your complete satisfaction with every purchase.